In order to promote and foster the above policy, the company has established a documented Quality Management System that complies with ISO 9001:2000. Furthermore, it is company policy to have the Quality Management System assessed and approved by an accredited certification body and to maintain and improve business performance with reference to established quality objectives.

Quality Systems

The documented Quality Management System consists of a Quality Manual, Operating Procedures and supporting documentation and all personnel must adhere to the procedural requirements defined by these documents.

It is company policy to promote continual improvement in all areas, so the Quality Management System will ensure that client complaints and other incidents involving nonconforming product or service are monitored and reported, and that preventive action is taken to eliminate recurring or potential defects.